okcard Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all users of the okcard platform, including those accessing our services through the okcard website (https://okcard.cam), mobile applications, and any other affiliated digital channels. By creating an account, depositing funds, placing bets, or otherwise using okcard services, you consent to the collection, processing, and use of your personal information as described in this Privacy Policy.

okcard is the data controller responsible for your personal information. We process personal data in accordance with the Data Privacy Act of 2012, PAGCOR regulations, and industry best practices for online gaming operators. If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact our Data Protection Officer at [email protected].

2. Information We Collect

okcard collects various types of personal information to provide you with secure, personalized gaming services, comply with legal and regulatory obligations, and prevent fraud and money laundering. The information we collect includes:

2.1 Information You Provide Directly

When you register an account with okcard, you provide us with personal information including:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (e.g., passport number, driver's license number, PhilSys ID).
• Contact Information: Email address, mobile phone number, residential address, and postal code.
• Account Credentials: Username, password, and security questions/answers.
• Financial Information: Bank account details, e-wallet account information (GCash, Maya/PayMaya), payment card details, transaction history, and deposit/withdrawal records.
• Verification Documents: Copies of government-issued ID, proof of address (utility bills, bank statements), and payment method verification documents required for KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance.
• Communication Records: Messages, emails, and chat logs when you contact okcard customer support or participate in promotional activities.

2.2 Information Collected Automatically

When you use the okcard platform, we automatically collect certain technical and behavioral information through cookies, server logs, and analytics tools:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IP address, mobile device ID), and language preferences.
• Usage Data: Pages visited, games played, bet amounts, win/loss records, time spent on platform, navigation patterns, referral sources, and session duration.
• Location Data: IP-based geolocation to verify you are accessing okcard from the Philippines and to comply with geo-restriction requirements.
• Cookie Data: Information stored through cookies and similar tracking technologies to enhance user experience, remember preferences, and deliver targeted promotions. See Section 9 for detailed information about cookies.

2.3 Information from Third Parties

okcard may receive information about you from third-party sources, including:

• Payment Processors: Transaction verification, fraud detection signals, and payment method validation from GCash, Maya, banks, and other payment service providers.
• Identity Verification Services: Age verification, identity authentication, and fraud prevention data from third-party verification providers.
• Affiliate Partners: Referral information if you accessed okcard through an affiliate marketing link.
• Regulatory Authorities: Information from PAGCOR's self-exclusion registers or other regulatory databases to prevent prohibited individuals from gambling.

3. How We Use Your Information

okcard processes your personal information for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• Create and maintain your okcard user account.
• Process your deposits, withdrawals, and betting transactions.
• Provide access to casino games, sports betting, live sabong, slots, bingo, and other gaming services.
• Calculate odds, process bets, determine outcomes, and credit winnings to your account.
• Manage bonuses, promotions, loyalty programs, and rewards.
• Provide customer support and respond to your inquiries.

3.2 Legal and Regulatory Compliance

• Verify your identity, age, and eligibility to gamble in compliance with PAGCOR regulations.
• Conduct KYC (Know Your Customer) and AML (Anti-Money Laundering) checks as required by law.
• Monitor transactions for suspicious activity and report to relevant authorities when necessary.
• Maintain records of transactions and communications as required by gaming regulations.
• Enforce our Terms and Conditions and Responsible Gaming Policy.
• Respond to legal requests, court orders, and regulatory inquiries.

3.3 Fraud Prevention and Security

• Detect and prevent fraud, cheating, collusion, money laundering, and other prohibited activities.
• Identify and block multi-accounting, bonus abuse, and unauthorized account access.
• Protect the security and integrity of the okcard platform and its users.
• Investigate disputes, violations of our Terms, and suspicious betting patterns.

3.4 Marketing and Personalization

• Send you promotional offers, bonus notifications, and marketing communications via email, SMS, push notifications, and in-app messages (with your consent where required).
• Personalize your gaming experience by recommending games and promotions based on your preferences and playing history.
• Analyze user behavior to improve our services, develop new features, and optimize the platform.
• Conduct market research and customer satisfaction surveys.

3.5 Business Operations and Analytics

• Analyze platform performance, user engagement, and business metrics.
• Generate reports for internal management and regulatory reporting purposes.
• Improve website functionality, user interface, and overall service quality.
• Train customer support staff and improve service delivery.

4. Legal Basis for Processing (Data Privacy Act Compliance)

Under the Philippine Data Privacy Act of 2012, okcard processes your personal information based on the following legal grounds:

• Consent: You provide explicit consent when you register an account and accept this Privacy Policy. You may withdraw consent for marketing communications at any time.
• Contractual Necessity: Processing is necessary to fulfill our contractual obligations under the Terms and Conditions, including providing gaming services and processing transactions.
• Legal Obligation: We are required by law to process certain information for KYC, AML, tax reporting, and regulatory compliance purposes.
• Legitimate Interests: Processing is necessary for okcard's legitimate business interests, including fraud prevention, security, service improvement, and business operations, provided these interests do not override your fundamental rights and freedoms.

5. How We Share Your Information

okcard does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients in limited circumstances:

5.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating the okcard platform, including:

• Payment Processors: GCash, Maya, banks, and payment gateways that process your deposits and withdrawals.
• Game Providers: Licensed software developers who supply casino games, slots, and live dealer games.
• Identity Verification Services: Third-party providers that verify your age, identity, and address.
• Cloud Hosting Providers: Secure data centers and cloud infrastructure providers that host our servers and databases.
• Customer Support Tools: Live chat platforms and helpdesk software providers.
• Marketing and Analytics Services: Email service providers, SMS gateways, and analytics platforms (e.g., Google Analytics) that help us understand user behavior and deliver targeted communications.

All service providers are contractually obligated to protect your information, use it only for specified purposes, and comply with applicable data protection laws.

5.2 Regulatory Authorities and Law Enforcement

We may disclose your information to regulatory bodies, law enforcement agencies, and government authorities when required by law or to comply with legal obligations, including:

• PAGCOR and other Philippine gaming regulators.
• Anti-Money Laundering Council (AMLC) for AML/CTF (Counter-Terrorism Financing) investigations.
• Bureau of Internal Revenue (BIR) for tax compliance and reporting.
• Law enforcement agencies in connection with criminal investigations or legal proceedings.
• Courts and tribunals in response to valid legal process such as subpoenas or court orders.

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or business reorganization involving okcard, your personal information may be transferred to the acquiring entity or successor, subject to the same privacy protections outlined in this Privacy Policy.

5.4 Affiliate and Partner Sites

If you access okcard through an affiliate link or promotional partnership, we may share limited information (e.g., registration confirmation, deposit activity) with the affiliate for commission tracking and performance reporting purposes. Affiliates are prohibited from using your information for any purpose other than tracking referrals.

6. International Data Transfers

okcard is based in the Philippines and primarily serves Filipino players. Your personal information is stored on secure servers located within the Philippines. However, some of our service providers (e.g., cloud hosting providers, analytics platforms, game software developers) may be located outside the Philippines.

When we transfer personal information internationally, we ensure appropriate safeguards are in place, including:

• Contractual data protection clauses that require recipients to protect your information in accordance with Philippine data protection standards.
• Verification that the receiving country has adequate data protection laws recognized by the National Privacy Commission of the Philippines.
• Use of secure data transfer protocols and encryption during transmission.

7. Data Security and Protection Measures

okcard employs industry-standard technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: All data transmitted between your device and okcard servers is encrypted using 256-bit SSL/TLS (Secure Sockets Layer/Transport Layer Security) technology.
• Secure Data Storage: Personal information is stored on secure servers with restricted access, firewalls, and intrusion detection systems.
• Access Controls: Only authorized okcard personnel with a legitimate business need can access personal data, subject to strict confidentiality obligations.
• Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and address potential security risks.
• Employee Training: okcard staff receive data protection and security awareness training to ensure responsible handling of personal information.
• Incident Response: We maintain incident response procedures to quickly detect, investigate, and respond to data breaches or security incidents.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and promptly notifying us if you suspect unauthorized access to your account.

8. Data Retention

okcard retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained for the duration of your active account and for five (5) years after account closure, as required by PAGCOR regulations and AML laws.
• Transaction Records: Retained for seven (7) years from the date of transaction to comply with tax, accounting, and regulatory record-keeping requirements.
• KYC/Verification Documents: Retained for seven (7) years after account closure for regulatory compliance and potential investigations.
• Marketing Communications: Retained until you withdraw consent or unsubscribe from marketing communications.
• Support Communications: Retained for three (3) years to maintain service quality and resolve disputes.

After the applicable retention period expires, personal information will be securely deleted or anonymized such that it can no longer identify you.

9. Cookies and Tracking Technologies

okcard uses cookies, web beacons, and similar tracking technologies to enhance your user experience, analyze platform performance, and deliver personalized content and advertising. A cookie is a small text file stored on your device that helps us recognize you when you return to okcard.

9.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly, including authentication, security, and session management. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous information about how you use okcard, such as pages visited and errors encountered. This helps us improve platform performance.
• Functional Cookies: Remember your preferences (e.g., language, favorite games) to provide a personalized experience.
• Advertising Cookies: Track your activity across websites to deliver targeted advertising and measure campaign effectiveness.

9.2 Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may impair platform functionality and prevent you from using certain okcard features. Disabling advertising cookies will not reduce the number of ads you see but may make them less relevant to your interests.

10. Your Data Protection Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

• Right to Access: You may request confirmation of whether okcard is processing your personal data and obtain copies of that data.
• Right to Rectification: You may request correction of inaccurate or incomplete personal information.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data, subject to legal and regulatory retention obligations.
• Right to Object: You may object to processing of your personal data for marketing purposes or based on legitimate interests.
• Right to Data Portability: You may request transfer of your personal data to another service provider in a structured, commonly used format.
• Right to Withdraw Consent: You may withdraw consent for processing at any time, though this may affect your ability to use okcard services.
• Right to Lodge a Complaint: You may file a complaint with the National Privacy Commission if you believe okcard has violated your data protection rights.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days. Note that certain requests may be subject to verification of your identity to prevent unauthorized disclosure of personal information.

11. Marketing Communications and Opt-Out

okcard may send you promotional emails, SMS messages, push notifications, and in-app messages regarding bonuses, promotions, new games, and special offers. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in promotional emails.
• Replying "STOP" to promotional SMS messages.
• Adjusting notification settings in your okcard account preferences.
• Contacting customer support at [email protected].

Even if you opt out of marketing communications, okcard will still send you transactional messages related to your account, such as deposit confirmations, withdrawal notifications, and important service updates.

12. Children's Privacy

okcard is strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the legal gambling age. If we discover that we have inadvertently collected personal information from a minor, we will promptly delete such information and close the associated account.

Parents and guardians who believe their child has provided personal information to okcard should contact us immediately at [email protected] so we can take appropriate action.

13. Third-Party Websites and Services

The okcard platform may contain links to third-party websites, social media platforms, payment processors, and other external services. This Privacy Policy applies only to information collected by okcard. We are not responsible for the privacy practices of third-party websites or services.

We encourage you to review the privacy policies of any third-party websites you visit. okcard does not control and is not liable for the data collection, use, or security practices of external sites.

14. Changes to This Privacy Policy

okcard reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Any changes will be effective immediately upon posting to the okcard website, and the "Last Updated" date at the top of this document will be revised.

We encourage you to review this Privacy Policy periodically. If we make material changes that significantly affect your rights or how we process your personal information, we will notify you via email or prominent notice on the platform before the changes take effect.

Continued use of okcard services after any modifications to this Privacy Policy constitutes your acceptance of the revised terms.

15. Contact Information and Data Protection Officer

If you have questions, concerns, or complaints regarding this Privacy Policy, our data processing practices, or your personal information, please contact:

Data Protection Officer
Email: [email protected]
General Inquiries: [email protected]
Customer Support: Available 24/7 via live chat

okcard is committed to addressing your privacy concerns promptly and transparently. We will investigate all complaints and provide a written response within a reasonable timeframe, typically within thirty (30) days.

If you are not satisfied with our response, you have the right to file a complaint with the National Privacy Commission of the Philippines.

By using okcard, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. Thank you for trusting okcard with your privacy.